For WooCommerce store owners
If you've ever spent a Friday afternoon digging through your inbox trying to remember which customer asked what — this is for you.
Support for Woo gives your WooCommerce store a complete, native support ticket system — time-gated per product, auto-routed to the right staff member, with full email audit trails. No third-party helpdesk. No per-agent SaaS fees.
See the story unfold
Watch how Support for Woo transforms your post-sale chaos into a structured support operation.
Watch this video on Support for Woo Plugin Review & Features
Watch how Support for Woo changes the way you handle customer support — forever.
Here's what we hear every day:
From store owners just like you.
📥 I'm drowning in support emails
I'm manually digging through inboxes, forwarding to teammates, and losing track of conversations. There's no centralised view — just chaos.
⏳ Customers expect support years later
I sold a product that included six months of support — but customers are still emailing me two years on. There's no boundary, so they assume there isn't one.
🔕 Did my reply even reach them?
Customers say they never heard back. I have no delivery proof, no audit trail. I can't tell if my reply reached them or disappeared into spam.
Here's what changes everything:
Support for Woo is a professional-grade helpdesk built directly inside WooCommerce — no third-party accounts, no per-agent SaaS fees, no bolt-on tools. Every ticket, reply, and email log lives inside your own WordPress admin.
From time-gated support periods to automatic routing and a full email audit log, it turns post-sale chaos into a structured, scalable operation.
Time-Gated Product Support
Assign a support period to every product — 3 months, 6 months, 1 year, 2 years, 3 years, or Lifetime. Set a store-wide default or override per product. When the period expires, support access closes automatically and your custom expiry message takes over. No more fielding requests for purchases made years ago.
Product-Page Support Links
Place a support link exactly where customers look — directly on the product page — using four flexible placement hooks. Link text, form title, and form description are all fully customisable, and the shortcode lets you place it anywhere inside product content.
Centralised Ticket Dashboard
Every support conversation from every product flows into one clean admin dashboard. Filter by status or product, view full conversation threads, reply directly from admin, close resolved tickets, and reopen them instantly if a customer returns.
Smart Support Staff Management
Add any existing WordPress user as support staff — no new accounts required. Assign each to relevant product categories, set a maximum ticket capacity to prevent overload, and toggle any staff member active or inactive without losing their history.
Automatic Ticket Routing
The moment a customer submits a ticket, the routing engine assigns it to the right staff member automatically — checking category match, current ticket load, and capacity limit simultaneously. No manual dispatching, ever.
Staff My Tickets Dashboard
Each staff member gets a personal queue inside WordPress admin showing only their assigned tickets. They reply, close, and reopen tickets — and view the full conversation thread — without seeing anyone else's workload.
Staff Reports & Admin Views
Administrators get a Support Staff management screen and a Staff Reports screen with complete performance data — response rates, ticket volumes, and team workload — keeping the whole operation visible and accountable.
File Attachments with Secure Access Control
Customers can attach screenshots, error logs, and invoices to tickets. Secure access control ensures only the submitting customer, site admins, and the assigned staff member can access those files — no one else can touch them.
Enhanced Email Notification System
The right email fires to the right person at every stage — ticket creation, replies, closures, and reopens. All email templates are fully customisable including subject lines, body copy, and branding to match your store.
Email Audit Log with CSV Export
Every support email is logged with recipient, subject, preview, delivery status (Sent / Failed / Attempting), and timestamp. Export the full log as CSV for reporting or compliance, or clear it in one click.
Custom Expiry Messaging
When a product's support period ends, a fully customisable expiry message replaces the form. Set customer expectations clearly and redirect them appropriately — no awkward dead ends, no confused customers.
Store-Wide Default Settings
Configure a global default support period and form copy that applies across all products automatically. Override at the individual product level whenever needed — flexibility without repetitive configuration.
Your journey starts here
Three steps and your store has a professional helpdesk — up and running today.
Install, configure defaults, and assign staff
Install the plugin inside your existing WordPress/WooCommerce site. Set your store-wide default support period, customise your email templates, and add existing WordPress users as support staff — assigning each to the product categories they handle and setting their ticket capacity limits. You're up in minutes, not days.
Set support periods on your products
On each product edit screen, choose the support period that applies — or leave it to inherit your store default. Add the support link using one of four placement hooks or the shortcode. Your products are now live with time-gated, professional support access that enforces itself automatically.
Tickets arrive, route automatically, and get resolved
When a customer submits a ticket, the routing engine assigns it instantly to the correct staff member based on category, load, and capacity. Staff reply from their personal queue. You monitor everything from the central dashboard and email audit log — from first contact to resolved and closed, with full accountability at every step.
Built to be trusted
Everything you need to buy and use with confidence.
One decision that changes everything
One plugin. One annual licence. Every post-sale support problem solved.
Support for Woo
$69 / per year
Annual licence — cancel any time
- You get time-gated support periods per product — from 3 months to Lifetime
- You get a centralised ticket dashboard with filtering and full conversation threads
- You get automatic ticket routing to the right staff member — zero manual dispatching
- You get staff management with category specialisation and capacity controls
- You get file attachments with secure per-ticket access control
- You get a full email notification system with customisable templates
- You get an email audit log with delivery status and CSV export
- You get Staff Reports and performance data for administrators
Your questions, honestly answered
No fluff. Just straight answers to what people actually ask.
Do I need a third-party helpdesk account like Zendesk or Freshdesk?
No. Support for Woo runs entirely inside your own WordPress and WooCommerce installation. There are no third-party accounts, no per-agent SaaS fees, and no external services required. Everything — tickets, staff, email logs — lives in your own admin.
How does time-gated support work exactly?
Each product can be assigned a support period: 3 months, 6 months, 1 year, 2 years, 3 years, or Lifetime. You can set a store-wide default and override it per product. Once the period expires after a customer's purchase, the support form is replaced automatically with your custom expiry message — no manual intervention needed.
Can I add multiple staff members to handle tickets?
Yes. You can add any existing WordPress user as a support staff member — no new user accounts required. Each staff member can be assigned to specific product categories, given a maximum ticket capacity, and toggled active or inactive at any time without losing their ticket history.
How does automatic ticket routing actually work?
When a customer submits a ticket, the routing engine simultaneously checks three criteria: whether the staff member is assigned to that product's category, who currently has the fewest open tickets, and whether anyone has hit their capacity limit. The ticket is assigned to the best-matched available staff member instantly — no manual dispatching.
What happens if a support email fails to deliver?
Every outgoing support email is recorded in the Email Audit Log with its delivery status — Sent, Failed, or Attempting — along with the recipient address, subject line, message preview, and timestamp. You can see exactly what was delivered and what wasn't, and export the full log as a CSV for compliance or investigation.
Is the $69 a one-time fee or does it renew?
The $69 is an annual licence fee. This covers access to the plugin and all updates for one year. Renewing your licence keeps your plugin updated and ensures continued access to new features as they are released.
Give Your WooCommerce Store the Support System It Deserves
One plugin. One annual licence. Every post-sale support problem solved — time-gated products, automatic routing, full email audit trails, and a centralised dashboard your whole team can work from.
